AI VEOAI VEO

Help Center

AI VEO Help Center - Find answers to common questions about credits, subscriptions, AI tools, and platform usage.

Help Center

Welcome to the AI VEO Help Center. Find answers to common questions and get the most out of our platform.

Getting Started

How do I create an account?

  1. Click the Get Started button in the top right corner
  2. Sign up with your Google account or email address
  3. Verify your email (if using email signup)
  4. Start creating with your free credits

What are credits?

Credits are the currency used to generate AI content on our platform. Different AI tools and models consume different amounts of credits:

  • Image Generation: Typically 1-5 credits per image
  • Video Generation: Typically 10-50 credits per video
  • Music Generation: Typically 5-20 credits per track

New accounts receive free credits to explore the platform.

Credits & Pricing

How do credits work?

  • Credits are granted when you subscribe to a plan or make a one-time purchase
  • For monthly subscriptions, credits are valid for 30 days and refreshed each billing cycle
  • For annual subscriptions, credits are valid for 365 days
  • For one-time purchases, credits never expire
  • Credits are consumed on a FIFO basis — oldest credits are used first

What happens to unused credits?

Unused credits expire based on their validity period. We recommend using credits before they expire. Check your credit balance and expiration dates in Settings > Credits.

How can I get more credits?

  • Upgrade your plan for a higher monthly credit allowance
  • Purchase additional credit packs from the pricing page
  • Watch for promotional offers and seasonal discounts

AI Tools

What AI models are available?

We offer industry-leading AI models across three categories:

Video AI:

  • Veo 3.1, Sora 2, Kling 2.6, and more

Image AI:

  • DALL-E 3, Stable Diffusion, and more

Music AI:

  • State-of-the-art music and voice generation models

How do I generate better results?

Tips for better AI content:

  1. Be specific — Detailed prompts produce better results
  2. Include style references — Mention art styles, moods, or references
  3. Specify dimensions — Choose the right aspect ratio for your needs
  4. Iterate — Refine your prompts based on results
  5. Use negative prompts — Specify what you don't want when available

What file formats are supported?

  • Images: PNG, JPG, WebP
  • Videos: MP4, WebM
  • Audio: MP3, WAV

Account & Billing

How do I cancel my subscription?

  1. Go to Settings > Billing
  2. Click Cancel Subscription
  3. Your subscription will remain active until the end of the current billing period
  4. Unused credits will still expire based on their original validity period

Can I get a refund?

Refund requests are handled on a case-by-case basis. Please contact our support team with your account details and reason for the request.

How do I change my plan?

  1. Go to Pricing
  2. Select your desired plan
  3. The upgrade or downgrade will take effect based on our billing policy

Troubleshooting

My generation failed. What should I do?

  1. Check your credit balance — insufficient credits will cause failures
  2. Try simplifying your prompt
  3. Try a different model
  4. If the issue persists, contact support

Why is my generation taking so long?

AI generation times vary based on:

  • The complexity of your prompt
  • The model selected
  • Current platform demand

Video generation typically takes longer than image generation. If a generation takes more than 5 minutes, please contact support.

Still Need Help?

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