AI VEOAI VEO

Privacy Policy

AI VEO Privacy Policy - Learn how we collect, use, and protect your data.

Privacy Policy

Last Updated: January 15, 2026

1. Introduction

Welcome to AI VEO ("we," "our," or "us"). We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our AI content creation platform.

By using AI VEO, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Name (optional)
  • Profile picture (optional)
  • Account creation date

2.2 Usage Data

We collect information about how you use our services:

  • AI generation history (prompts and outputs)
  • Credit usage and balance
  • Login activity and IP addresses
  • Feature usage statistics
  • Browser type and device information

2.3 Payment Information

  • Payment processing is handled securely by Stripe
  • We do not store your credit card details
  • We retain transaction history for accounting purposes

2.4 User Content

  • Images, videos, and music you generate
  • Prompts and input parameters
  • We store this content to provide history and redownload features

3. How We Use Your Information

We use your information to:

  • Provide and maintain our AI generation services
  • Process payments and manage subscriptions
  • Send service notifications and updates
  • Improve our AI models and services
  • Respond to support requests
  • Prevent fraud and abuse
  • Comply with legal obligations

4. Data Storage and Security

4.1 Storage

  • Your data is stored on secure servers in the United States
  • We use industry-standard encryption (SSL/TLS) for data transmission
  • Database connections are encrypted and access-controlled

4.2 Security Measures

  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection
  • Incident response procedures

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

5.1 Service Providers

  • Stripe (payment processing)
  • Cloudflare (hosting and CDN)
  • AI model providers (OpenAI, Replicate, etc.)
  • Email service providers

We may disclose your information if required by:

  • Court order or legal process
  • Government request
  • Protection of our rights or safety

6. Your Rights

Depending on your location, you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your account and data
  • Export: Download your data in a portable format
  • Object: Opt-out of certain data processing
  • Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at support@ai-veo.com.

7. Data Retention

  • Account data: Retained until account deletion
  • Generation history: 365 days for paid users, 15 days for free users
  • Payment records: 7 years (legal requirement)
  • Deleted accounts: Data removed within 30 days of deletion request

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and login state
  • Remember your preferences
  • Analyze site usage and performance
  • Deliver personalized content

You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children under 18. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or site notification.

12. Contact Us

For privacy-related questions or concerns:

13. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA. For more information, contact us at support@ai-veo.com.

14. GDPR Compliance

For users in the European Economic Area, we process data in accordance with GDPR requirements. Our legal basis for processing includes:

  • Contract performance (providing services)
  • Legal obligations
  • Legitimate interests
  • Consent (where applicable)